Tenants FAQ


Which type of documentation do I need to provide before I book with Myrooms?

To book with us we need proof of ID, this could be an ID card or a passport. This can be provided in our office or alternatively the ID must be scanned and sent electronically by email.

What does my weekly rent cover?

This is for your room and the shared facilities or common parts of the property.

How do I pay the rent?

The rent has to be paid via automated card payment on a monthly basis in advance. All details for rental payments will be provided in your contract.

What if I don’t have a UK bank account?

You can pay your rent via the automated card payment system or international transfer if you do not hold a card. All transactions should be made in GBP and not in EUROS or any other currency.

I don’t live in the UK and don’t have a bank account, can I pay by card?

Yes you can still pay with an international credit/debit card or you can transfer the balance from your international account. Please bear in mind that there will be a bank handling fee if you transfer from an international bank account and there is also a 3% surcharge on all international card payments.

Why do I have to pay a surcharge if I pay by credit card?

The credit card companies charge us for taking your payment. Most companies just increase the cost of their products to cover the cost; however we don’t want to increase the rent for everyone. Instead we charge a surcharge of 3% as applicable- we think this is fair! This applies to all international credit/debit cards as well as UK credit cards.

How long can I stay?

Myrooms can offer flexible contract lengths from 12 to 6 months. We also provide a short let service within our options.

Will my room be cleaned?

We will arrange for your room be cleaned prior occupation. We also provide a professional cleaning carried out on a fortnightly basis. Please contact us for more information.

Are utilities covered?

All utility bills are included in the price. The bills are included in your rent consist of: water, electricity, gas.

Is Internet provided by Myrooms?

We provide a fast internet broadband free of charge to all our clients. Please note although internet is free of charge it is managed by a third party.

Do I need to buy a TV license

The Television Licensing Authority requires that every television has a license, so you will need to buy a license if you decide to bring any televisions to your flat.

Do I need to pay council tax?

If you are a UK full time student, you may be exempted from the payment of Council Tax. All you need to do is to provide us with a letter from your university (Council Tax Exemption Certificate).
If you are not a student Council Tax is included in your charges. Please refer to you contract or contact our team for more information.

Are linen and kitchen essentials included?

We do not provide you with bed linen. Cutlery and kitchen essentials are normally included.

Who do I contact if I need information about my contract, my staying and administration queries?

In case of any assistance required concerning ADMINISTRATION issues, please send an email to Myrooms at the following address: mycontact@myrooms.co.uk.

Who is taking care of any repairs or maintenance issue in my flat?

Your general satisfaction is precious to us. In case of any assistance required concerning REPAIRS, MAINTENANCE and APPLIANCES problems, simply go to our website fill in the maintenance form and we will take care of your query in due course. Alternatively you can contact our staff on propertymanagement@myrooms.co.uk..

Can I renew my staying if required?

Renewals or extensions of your staying must be written requested via email to mycontact@myrooms.co.uk. An administration fee will be applied in case of renewal of your current license.

Do you also provide English courses?

Yes. Although we do not provide courses as part of our services we have special deals with English schools and institutions and we will be happy to assist you. Please contact us and ask our consultant for details.